Accessibility information

Updated on the 26th February 2024

Next review by the 26th February 2027

This website www.chesham.gov.uk is owned by Chesham Town Council. We want as many people as possible to be able to use this website. For example, this means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
• find information contained in difficult to navigate tables within a text block or other accessible format on the same page

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is compliant with Web Content Accessibility Guidelines (WCAG) 2.1 AA Standard.

We know that some content uploaded to this website is not fully accessible:

• most older PDF documents are not fully accessible to screen reader software
• live video streams do not have captions
• there’s a limit to how far you can magnify the map on our ‘Contact us’ page, which is provided by a third party (Google)

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email: [email protected]
• call: 01494 774842
• write to/ visit us: Chesham Town Hall, Baines Walk, Chesham, HP5 1DS

We will consider your request and get back to you in 10 working days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [email protected] giving the page title and the nature of the problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Chesham Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

The content listed below is non-accessible for the following reasons:

• Non-compliance with the accessibility regulations
• We will do all we can to identify content that is non-compliant.
  Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
• Content that’s not within the scope of the accessibility regulations
  PDFs and other documents
  Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so that they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018, if they’re not essential to providing our
  services.Any new PDFs or Word documents we publish will meet accessibility standards.
• Live video
  Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live).We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was launched in April 2024. Tests were carried out by both internal systems and our website provider, Aubergine.

What we’re doing to improve accessibility

To improve and maintain accessibility we will re-test the site on an annual basis